Because of the eGUI® technology gateProtect has 90 % fewer support appearance than competitor products. From this situation gateProtect can ensure a support quality unequalled at the market.

Support achievements are furnished directly by own co-workers of gateProtect. For this highly-qualified and constantly trained network administrators are available for our customers at any time. Just in that way the high support quality can be guaranteed. The customer support will be attend depending to the valid maintenance contract by telephone 7 days the week, 24 hours the day with response times of 0-2 hours (24/7).

Altogether the gateProtect support system results in a European-wide unequalled service level.


SLA Overview - Technical support
Depending on the term of the applicable Maintenance Contract the following support services are availabe (see also SLA)

Technical support
Maintenance contract	Online Support	Personal Phone support
Advanced
Provided during normal business hours	Access to	-----
Premium
Provided during normal business hours	Access to	-----
Expert
Provided during normal business hours	Access to	Call 01805 428 377 14 Cent / min. Only for customers with Expert contract. Please keep your password ready !
Expert+
24 hours 7 days a week	Access to	Call 01805 012 590 14 Cent / min. Only for customers with Expert+ contract. Please keep your password ready !